Search results for "Emotion work"
showing 8 items of 8 documents
Effect of Emotional Intelligence and Psychosocial Risks on Burnout, Job Satisfaction, and Nurses’ Health during the COVID-19 Pandemic
2020
Nurses are exposed to psychosocial risks that can affect both psychological and physical health through stress. Prolonged stress at work can lead to burnout syndrome. An essential protective factor against psychosocial risks is emotional intelligence, which has been related to physical and psychological health, job satisfaction, increased job commitment, and burnout reduction. The present study aimed to analyze the effect of psychosocial risks and emotional intelligence on nurses&rsquo
Psychosocial Risks, Work Engagement, and Job Satisfaction of Nurses During COVID-19 Pandemic
2020
Context:COVID-19 pandemic is a serious health emergency that has affected countries all over the world. Health emergencies are a critical psychosocial risk factor for nurses. In general, psychosocial risks constitute serious problems as they impact workers' health, productivity, and efficiency. Despite their importance, few studies analyze nurses' psychosocial risks during a health emergency caused by a pandemic or analyze their perception of the emergency and its relation to such risks.Objectives:To analyze the perception of COVID-19 by nurses, especially about measures, resources, and impact on their daily work. Also, to analyze these professionals' psychosocial risks and the relationship…
Reporting, Reflecting and Recognising Emotions in Therapeutic Work with Domestic Violence Perpetrators : Experiences of the Jyväskylä Group Model
2020
Emotions are central in therapeutic work, but interventions for violence vary in how they address emotions. While emotional work with perpetrators is often associated with ‘anger management’ and behavioural elements, a more comprehensive view of emotions might be beneficial in efforts to stop and prevent violent behaviour. Perpetrators’ self-regulation can be promoted by recognising and addressing primary feelings (vulnerability, fear, jealousy, etc.) that may manifest as anger and aggressive behaviour. However, this kind of therapeutic work with perpetrators of violence is also challenging for professionals. For example, when working towards ending violence, it is crucial to differentiate …
Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship
2016
Abstract. Emotion work, or the requirement to display certain emotions during service interactions, may produce burnout when these emotions are not truly felt – emotion rule dissonance. Building on the support-buffering model we hypothesized that a supportive climate should provide emotional resources to employees protecting them against strain from emotion work. We tested this multilevel prediction in a sample of 317 front-line employees nested in 99 work units at large Spanish hotels and restaurants. Our results showed that supportive climate protects employees against experiencing emotional exhaustion (main effect) and attenuates the negative effects of emotion rule dissonance on emotio…
Gendered Agency and Emotions in the Field of Care Work
2011
This article examines the gendered effects of the intensification of public sector care work due to neoliberal reforms. It draws on an interview study of Finnish social and healthcare workers to argue that the expectations towards men and women in the reorganized field of care work are different, especially in the case of their emotional involvement in care practices. The article develops a conceptual framework based on Bourdieu’s theory of practice and its feminist developments. We discuss caring as gendered, habitual and emotional work and as a lived social relationship that produces different states of autonomy and dependency for women and men. Our study finds that women in particular fa…
El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación
2014
El presente trabajo tiene como objetivo el análisis del concepto del Trabajo Emocional. Específicamente, a través de un enfoque integrador, se pretende clarificar a qué hace referencia el Trabajo Emocional y diferenciarlo de conceptos con los que comúnmente se relaciona en la literatura existente. Además, se analiza una de las últimas propuestas sobre cómo se podría producir el Trabajo Emocional aplicado al contexto de las organizaciones de servicios. Por último, se analizan los antecedentes que la literatura señala como aspectos potenciales para la aparición del trabajo emocional y las consecuencias que éste puede ocasionar en los resultados organizacionales, como es la calidad de servicio…
Doing gendered and (dis)embodied work. Care work in the context of medico-managerial welfare state
2013
Whether and how technology-driven managerial reforms affect the field of human service work is a timely question for social sciences. In an increasingly technology-assisted working-life, material conditions such as one’s age and gender may be losing their significance as signifiers of professional identity. Welfare service work is traditionally understood as feminine work that comprises of embodied, situational and social practices of care work. Over the past few decades, public management reforms have called for reassessment of welfare service workers’ occupational skills through practices of medico-managerial service management and occupational accountability. As a result, workers technic…
Emotional user experience and feeling of control
2015
Current research on emotional user experience lacks a clear exposition on the relationship between feeling of control and the emotion response. The appraisal theory of emotion posits that perceived control over an event is an important factor in determining the emotional response to the event. It is therefore hypothesised, that the relationship between emotional experiences and interaction events is mediated by feeling of control. In an experiment (N = 38), participants used a joystick to control game objects, and gave self-reports of their emotional states and feeling of control. Pathway analyses predicting the factors of emotional experience with event logs reveal that feeling of control …